Refund policy

Refund & Returns Policy

Azzure & Co – Australia

At Azzure & Co, each item is made with care and personalised especially for you. Because of the custom nature of our products, we kindly ask that you read our policy carefully before placing your order.

Personalised Items

All personalised and custom-made products are final sale.

We do not offer refunds or exchanges for:

Change of mind
Incorrect size chosen by the customer
Spelling errors submitted by the customer
Colour variations due to screen display differences

Please ensure all details (names, dates, sizes, colours, spelling) are correct before completing your purchase.

Faulty or Damaged Items

Under Australian Consumer Law, you are entitled to a replacement, repair, or refund if a product:

Has a major fault
Is significantly different from the description
Is damaged upon arrival
Is not of acceptable quality

If your item arrives damaged or faulty, please contact us within 7 days of delivery at:

📧 hello@azzureco.com.au

Include:

Your order number
Clear photos of the item
A brief description of the issue

We will review your request and respond within 2–3 business days.

Production Variations

Due to the handmade and customised nature of our products, slight variations in placement, colour tone, or print size may occur. These are not considered faults.